Browsing: consumer protection

A tour operator has failed in its attempt to avoid liability for a passenger’s injuries, after the court ruled that vague disclaimers and an indemnity signed without the passenger’s consent cannot defeat consumer protection law.

For thousands of South Africans seeking relief from debt, online comparison sites often appear to offer clarity in a complex…

The Advertising Appeals Committee has dismissed MTN’s appeal and confirmed that its “free-to-use” router advertising misled consumers by failing to disclose possible SIM activation charges. The ruling clarifies that activation fees form part of the real cost of using a device and must be clearly disclosed in advertising, even where some customers may not ultimately be charged.

Holidaymakers who booked MSC Cruises’ Black November promotion were misled by advertised “first guest pays R1” fares. The true cost, including a much higher price for the second passenger, only became clear late in the booking process, leaving many consumers surprised and confused.

The Competition Commission’s school uniform procurement guidelines aim to curb exclusive supplier deals, promote competition, and help parents access affordable learning materials.

Icebolethu Group has urged South Africans to better understand funeral and life cover policies, saying many payout disputes arise from misunderstandings around exclusions, affordability, and claim requirements rather than a lack of compassion from service providers.

Banks were forced to return over R60 million to South African consumers in 2025, providing relief from fraud, debt, and unfair banking practices.

Advertising Regulatory Board, misleading advertising, food labelling, consumer protection, Cape Union Mart

A BMW buyer misled by a Xenon lights advert was wrongly blocked from court. The High Court has now ruled that the Consumer Protection Act must protect consumers, not silence them.